IT Support Jobs

It’s very important that organisations have support in case something goes wrong with their computer system.

Some organisations have help desk staff who answer queries over the telephone, by email or online. They often use their own computer to follow the steps taken by the caller and trace the cause of the problem.

Organisations may also have, or call in, computer support services engineers to investigate problems with hardware.

Computer Support Services Engineer

Computer support services engineers help customers or colleagues with their computer needs.

They install, demonstrate, maintain and update computer equipment, as well as make sure that products they have installed work properly. They also need to make sure customers or colleagues know how to use the equipment after they have installed it.

If a computer breaks down, a computer support services engineer may be able to diagnose and repair any faults there and then. Or, they may have to refer more complex faults back to the manufacturer.