Hotel Jobs: Front of House
Front of house staff make sure that the guests enjoy their stay at the hotel. They are usually the first members of staff that a new guest meets and they must give a good impression.
Hotel Receptionist
Hotel receptionists welcome guests as they arrive at the hotel. They carry out a wide range of tasks, from organising reservations and checking guests in and out, to preparing bills and taking payments.
They might deal with enquiries and bookings by telephone, online or by email. They normally use a computerised reservations system to update and check information.
They also deal with customer requests and queries, for example, ordering room service, answering questions about the local area and taking valuables for safekeeping. They might have to deal with complaints.
Hotel Porter
Hotel porters carry out a range of jobs within a hotel. One of their main jobs is carrying guests’ bags to their room for them when they first arrive. They answer any questions that the guest has about the hotel and about the local area, such as where the best pubs or restaurants are.
Other services to guests might include ordering taxis, booking theatre tickets and so on. Porters also might have to deliver newspapers and meals to guests’ rooms and collect clothes that guests want laundering or dry cleaning.
Many hotels have conference rooms where companies hold meetings and training sessions. It’s often the porter’s job to help set them up, including arranging the furniture and putting out paper, pens, drinks and glasses.